Associate

About the Role

The Associate role at Hotel Taj Panjab is a full-time, on-site position based in Amritsar.

Key Responsibilities

• Support daily hotel operations.
• Greet guests.
• Assist with check-in and check-out.
• Respond to guest inquiries and requests in a courteous and timely manner.
• Coordinate with housekeeping and maintenance teams.
• Handle basic administrative tasks.
• Ensure public areas are tidy and welcoming.
• Collaborate with other staff members to resolve guest issues.
• Support special requests.
• Maintain consistent service standards.
• Follow hotel policies.
• Uphold safety and security procedures.
• Contribute to a positive guest experience.

Qualifications

• Ability to deliver professional, friendly, and respectful guest service in a fast-paced hospitality environment.
• Strong communication and interpersonal skills to interact effectively with guests, colleagues, and supervisors.
• Basic organizational and time-management skills to handle multiple tasks and prioritize guest needs.
• Comfort with using hotel systems or willingness to learn basic computer and reservation software skills.
• Attention to detail and reliability in following procedures, maintaining cleanliness, and supporting hotel standards.
• Ability to work flexible shifts, including weekends and holidays, as required by hotel operations.
• Prior experience in hotels, customer service, or front desk roles is an advantage but not mandatory.
• High school diploma or equivalent; additional hospitality training or certifications are beneficial.