Sales Development Representative

About the Role

Pazy is building the spend infrastructure that fixes business expenses: Cards + UPI + controls, in one place. We need someone who can understand how a business spends money and show them a better way. This role involves being the first human a prospect talks to and the reason they say yes.

Key Responsibilities

• Run discovery with inbound and outbound prospects to understand their business spending, identify leakage, customer frustrations, and previous solutions.
• Diagnose customer needs to find the use case where Pazy is the obvious solution and lead with it.
• Handle follow-up across Calls, WhatsApp, LinkedIn using a multi-channel, persistent approach.
• Capture customer questions, conversation break points, and motivators to build a repeatable process for the team and AI agents.
• Provide feedback on objections, effective phrases, and churn reasons to refine messaging, ads, and AI agents.
• Contribute to go-to-market strategy, influencing ad promises, landing page content, voice agent scripts, and target segments.
• Sell and contribute to improving the upstream processes that simplify selling.
• Work with AI voice agents by reviewing transcripts, identifying areas where they lose prospects, and suggesting improvements.

Requirements & Tech Stack

• AI-first environment: Work with AI voice agents for top-of-funnel activities and focus on high-impact human conversations.
• Sales as applied psychology: Learn to build trust, identify normalized problems, create urgency without pressure, and strategically use silence.
• High-leverage skills: Develop skills that compound for a career in sales, GTM, or entrepreneurship.
• Customer-facing experience: Experience in inside sales, BDA, BD, or any customer-facing role.
• Fintech or SaaS background is a bonus but not a filter.
• Hindi + English fluency is a strong plus.

Qualifications

• Genuinely curious about people and enjoy understanding their actual needs.
• Comfortable being disliked; view rejection as data.
• Conversational ability to hold dialogues and steer them effectively.
• High agency: ability to identify and close gaps without explicit assignment.
• Fast learner with the capacity to pick up concepts in Fintech, ERPs, and spend workflows.
• Startup environment: Thrive in a dynamic environment where titles follow output and scope is grabbed by those who pursue it.
• Enjoy talking to people and winning.
• Restless when things move slowly and prefer to figure things out independently.
• Desire to learn how businesses operate from the inside.