Dental Office Assistant

About the Role

American Family Dentistry is looking for a Business Assistant to join our team. This role supports the business and clinical needs of a supported dental office and fosters a strong team-building culture. You'll work in an environment that encourages learning, team cohesion, and puts patients first, surrounded by camaraderie and partnership.

Key Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email.
• Communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems.

Requirements & Tech Stack

• Dentrix or other dental software experience (preferred)
• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and protection of PHI (Protected Health Information) will be required.

Qualifications

• No experience required (open to experience or new grad).
• 1+ years of experience in a dental or medical setting (preferred).
• 1+ years of experience with insurance billing and accounts receivable (preferred).
• Tuberculosis (TB) test required for all new hires in dental office positions (except in FL & TN).

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Availability to attend virtual or in-person training sessions periodically.

Work Schedule

• Monday-Thursday 7:45 am - 5:30 pm
• Friday 7:45 am - 2:00 pm

About American Family Dentistry

• Join a 10-person team that thrives on collaboration, communication, and community.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front-loaded education and training.
• Opportunity to be part of a secure company with 20+ years of industry-leading experience, providing a stable career with unlimited growth potential.
• Access to on-demand Daily Pay.