CASHIER/EXPO

About the Role

The Cashier/Expo is a Front of House team member responsible for superior customer satisfaction. This role involves positive customer management, including greeting, menu guidance, payment processing, and loyalty benefits, all while upholding company core values and ensuring the best service in a clean, friendly, and safe dining environment. The Cashier/Expo is expected to be a role model for the D’Lite company culture.

Key Responsibilities

• Professionally and enthusiastically greet customers, guide them through the menu, and process orders efficiently with a friendly, positive attitude aligned with company core values.
• Maintain superior knowledge of the entire menu, including ingredients, modifications, allergens, and upcharge costs.
• Field inside, drive-thru, and phone orders.
• Perform the work of other team members as needed.
• Operate a Point of Sale (POS) system, accurately reconcile daily checkouts, sales, tips, and credit cards.
• Adhere to proper cash handling procedures at all times.
• Comply with policies and procedures for comps, voids, employee food, and the customer loyalty program.
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level.
• Address customer complaints and report to the Shift Leader (SL) and/or General Manager (GM).
• Perform table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, and present professional conduct and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled working hours range from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

Requirements & Tech Stack

• 18+ years of age.
• High school graduate.
• Fluent in English (speak and write) for effective communication.
• Basic math and computer skills.
• Availability to work on weekends.
• Reliable transportation.
• Successful completion of the Team Member Training Program.
• Physical Demands:
• Standing: Continuously
• Walking: Frequently
• Bending: Frequently
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Lifting/Carrying:
• 1-10 lbs: Continuously (Food items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser)
• 21-35 lbs: Occasionally (Trash/Recycle)

Qualifications

• Prefer prior restaurant experience (not required).
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.