Float Medical Assistant

About the Role

One Medical is a primary care solution transforming healthcare by making it more affordable, accessible, and enjoyable. Our mission is to improve the experience for patients, providers, employers, and health networks. In February 2023, One Medical joined Amazon, aiming to deliver exceptional healthcare to more consumers and achieve better health outcomes. We are building a diverse, driven, and empathetic team in an environment where everyone can thrive.

As a Float Medical Assistant, internally known as a One Medical Flex Lab Services Specialist/Member Support Specialist, you will provide an exceptional patient experience, particularly for our Senior Health member population (age 65+). You will be a patient ambassador, focusing on human connection and service to remove barriers to care and create an outstanding in-office experience. You will be the first point of contact, manage the office environment, and provide support as requested by leadership. Flex Lab Services Specialists support multiple offices within a Metropolitan Statistical Area (MSA).

Key Responsibilities

• Use C-I-CARE in all patient interactions (clinical and administrative) to ensure a positive in-office experience.
• Manage patient intake, same-day schedule, appropriate follow-up scheduling, and have strong knowledge of billing and insurance.
• Assist with patient outreach as necessary.
• Provide venipuncture services for a range of ages.
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing.
• Manage inventory upkeep and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties.
• Complete biometric screening forms, review medical records and consults, handle billing inquiries, and assist with DOH reporting.
• Perform all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork, prepping tests, and tasking.
• Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
• Perform opening and closing duties, including maintaining office appearance, restocking supplies, and organization.
• Master the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• Slack
• G-suite
• Zoom
• Circulation
• RingCentral
• Electronic Medical Record System

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist (outside of a training/externship).
• Strong customer service skills, with the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• Proven ability to display confidence and instill trust during the collection process, delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, taking action on challenges, and learning quickly.
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP or ABHES, OR completed relevant Medical Assistant training by any branch of the armed forces, OR possess a Medical Assistant certification issued by an organization accredited by the National Commission for Certifying Agencies or the American National Standards Institute.

This is a full-time role (40 hours/week) with 8-hour shifts generally between 8 am-5 pm, based in Surprise, AZ. Schedule and location are subject to change.

Competitive salary: starts at $21.50 per hour.