Quality Executive
Axis My India
Mumbai Metropolitan Region0–3 yrs1h agovia LinkedIn
About the Role
To monitor calls (Survey Recordings) to measure performance and facilitate business’ strategic objectives.
Key Responsibilities
- Provide feedback to the field team on their audit evaluation and document the same.
- Discuss and explain errors and quality issues with the team and provide guidance for improvement.
- Facilitate training to the field team (in regional language) with respect to questionnaire, quality parameters, and management expectations.
- Assist new joiners to understand the process and workflow.
Requirements & Tech Stack
- Malayalam
- Gujarati
Qualifications
- Graduation
Location
- Mumbai - Andheri
Other Benefits
- Competitive salary and benefits package
- Opportunity to make significant contributions to a dynamic company
- Walking distance from Chakala metro station, making commuting easy and convenient.
Note: The company values discipline and focus. Team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from the office with all Saturdays working.