E-com Operations Specialist
Sphere Global Solutions
Mohali district, IndiaFresher1h agovia LinkedIn
About the Role
Manage day-to-day marketplace operations for a UK-based client, with responsibility for product listings, seller account health, promotions, and accurate operational reporting. The role requires independent working and excellent professional English communication.
Platforms
- B&Q Marketplace
- TikTok Shop
- Amazon Seller Central
- Temu
- Shopify
Key Responsibilities
- Product listings: Add, edit, update, and remove listings; upload client-provided titles, descriptions, images, pricing, and product specifications.
- Catalogue management: Maintain accurate categorisation, product variations, catalogue data, and inventory information.
- Account health: Monitor seller performance, policy alerts, and account health; investigate issues and escalate risks promptly.
- Issue resolution: Resolve rejected or suppressed listings and liaise with marketplace support where required.
- Promotions: Set up, schedule, and monitor marketplace deals, discounts, and promotional campaigns.
- Reporting & communication: Track tasks, maintain records, and provide clear, timely updates to UK stakeholders.
Requirements & Tech Stack
- 0-0.6 years of practical experience in e-commerce marketplace operations.
- Hands-on experience with relevant marketplaces, including product listing and catalogue administration is an add-on.
- Working knowledge of seller account health, marketplace compliance, and promotions.
- Proficiency in Microsoft Excel, CSV files, and bulk listing tools.
- Strong organisation, accuracy, ownership, and ability to work independently.
English Communication — Mandatory
Excellent written and spoken English is essential. Candidates must demonstrate strong grammar and spelling, confident communication with UK clients, and the ability to write clear professional emails and reports.
Preferred Experience
- UK e-commerce operations
- Managing multiple marketplaces
- Amazon Seller Central, TikTok Shop, or Shopify
- Exposure to B&Q Marketplace or Temu
- Marketplace SEO and listing troubleshooting
Important Role Note: The client will initially supply product titles, descriptions, and images. The primary requirement is accurate listing execution and ongoing marketplace management, not original copywriting or photography.