Concierge

About the Role

• Respond to and record guest requests, questions, or concerns.
• Arrange for guest special requests and services, such as transportation and reservations.
• Identify appropriate providers for guest services.
• Follow up on requests from guests with special needs to ensure satisfaction.
• Collect, summarize, and provide information on property and local amenities, including special events and activities.
• Contact appropriate individuals or departments to resolve guest issues.
• Monitor and maintain the availability, service, security, and guest well-being in the Club Lounge.
• Report accidents, injuries, and unsafe working conditions to management.
• Complete safety training and certifications.
• Adhere to all company policies and procedures.
• Maintain a clean and professional appearance and uniform.
• Safeguard confidential information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak and write clearly and professionally.
• Accurately complete and review documentation.
• Answer telephones in a professional manner.
• Build and maintain positive working relationships.
• Support team in achieving common goals.
• Listen to and respond appropriately to other employees' concerns.
• Adhere to quality assurance expectations and standards.
• Perform other reasonable job duties as instructed by supervisors.

Requirements & Tech Stack

• High school graduate or G.E.D. equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No licenses or certifications required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, and carry objects weighing 10 pounds (approximately 4.5 kg) or less without assistance.

Qualifications

• Passionate, active, and proud of maintaining one's own well-being.
• Optimistic and adventurous.