Diploma Engineer Trainee

About the Role

Vertiv designs, manufactures, and services mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies.

Key Responsibilities

• Rely on direction to accomplish goals.
• Perform a number of work-related tasks.
• Capable of working under direct supervision or independently based upon training.

Technical

• Communicate with National Technical Support on issues.
• Perform work-related tasks according to company guidelines for scheduled maintenance.
• Inspection of UPS Battery systems to identify problems.
• Maintain customer’s UPS battery system in proper condition.
• Install battery systems according to the manufacturers specifications.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Render on-site and phone assistance to customers.

Safety

• Operate in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and in accordanceance with job duties.
• Adhere to work hours policy guidelines.
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.

Administration

• Provide accurate and timely reporting according to company guidelines.
• Maintain individual inventory in accordance with company policy.
• Provide estimated time of arrival to the Customer Response Center where applicable.
• Maintain company property according to company policies.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment.
• Provide estimated time of arrival to the customer for where applicable.
• Strive to provide all customers a “first time fix” for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer Meetings as required.

Performance

• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Capable of making technical and commercial decisions under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications.

Requirements & Tech Stack

• Excellent working knowledge of electricity and the electro-chemical theory of batteries.
• Strong Mechanical aptitude.
• Interpersonal Skills.
• Professional.
• Reliable.
• Team Player.
• Must be able to read and interpret electrical line diagrams and blueprints.
• Working knowledge of OHM’s law and electronic theory.
• Technical skills.
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions.
• Elementary fix/repair techniques based on directed supervision.
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision.
• Ability to summarize and report all work-related tasks performed.
• Communication skills.
• Customer service skills.
• Troubleshooting skills.
• Safety procedures.
• Organizational and planning skills.
• Computer skills.
• Mechanical aptitude.

Working Conditions

• Travel is required.
• Flexible schedules (weekends, evenings, and holidays).
• Valid driver’s license.
• Requires successful completion of a drug test prior to employment.
• Requires completion and passing of a pre-employment background check and a motor vehicle records check.

Physical Requirements

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
• Frequently required to sit and climb or balance.
• Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.