Customer Service Associate

About the Role

• As a Customer Service Associate in our Coral Gables office, you will work directly with clients to walk them through their options, answer questions clearly, and ensure every interaction ends with a defined next step.
• This is a full-time, on-site position in Coral Gables.
• You will be supported by a team and a process designed to keep you prepared.
• This is an independent opportunity with structured training and support as you build your career.

Key Responsibilities

• Handle inbound and outbound client communication.
• Document each interaction accurately.
• Coordinate with team members to keep cases moving forward.
• Follow up on open items.

Requirements & Tech Stack

• No prior insurance experience is needed.
• You will learn the products, the systems, and the communication approach through hands-on coaching.

Qualifications

• Strong listening skills.
• Clear communication skills.
• Attention to detail.