Front Desk Agent
Platinum Coastal Group
New Orleans, LAFresher1h agovia LinkedIn
About the Role
This entry-level position serves as a primary point of contact for guests, handling arrivals, departures, questions, requests, and routine front-office needs. This is an on-site hospitality role with regular face-to-face interaction with guests, visitors, clients, attendees, members, or coworkers.
Key Responsibilities
- Welcome guests and complete check-in and check-out procedures
- Answer questions about property services, amenities, schedules, and the surrounding area
- Coordinate guest requests with housekeeping, maintenance, and other departments
- Maintain accurate guest records, payments, keys, and front-desk communications
Candidate Profile
A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience.
Requirements & Tech Stack
- Customer Service
- Entry-level
- Customer
Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.