Customer Service Rep(05300)

About the Role

Domino's Pizza is searching for qualified customer service reps with personality and people skills. This role offers flexible schedules, suitable for a main gig, supplemental job, or a second job for extra cash. Opportunities for growth to management and beyond are available.

Key Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Clean equipment and facility.
• Make and label boxes.
• Take and process orders over the phone and in person.
• Enter orders using a computer keyboard or touch screen.

Requirements & Tech Stack

• Must be 18 years of age or older.
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills.
• Motor coordination between eyes and hands/fingers.
• Experience with pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

Qualifications

• Communication Skills
• Customer Service Skills
• Teamwork
• Work under stress
• Meet strict quality control standards
• Deal with people
• Analyze and compile data
• Make judgments and decisions
• Ability to work with others.
• Ability to work alone.
• Ability to perform repetitive tasks.
• Ability to direct activities.

Physical Requirements

• Standing: Most tasks are performed from a standing position.
• Walking: For short distances for short durations.
• Lifting: Up to 50 pounds for bulk product deliveries.
• Carrying: Up to 30 pounds for pizza sauce and 12 pounds per tray of pizza dough.
• Pushing: Up to 7.5 pounds force to move trays on dollies.
• Climbing: Infrequently navigate stairs or climb a ladder.
• Stooping/Bending: Necessary at the pizza assembly station and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and clean low areas.
• Reaching: Performed continuously; up, down, and forward.
• Hand Tasks: Continuous use of one or both hands. Frequent and forceful use of forearms and wrists for shaping pizza dough. Frequent and/or forceful pinching for assembling cardboard pizza boxes. Grasping cans, phone, pizza cutter, pizza peel, and pizza boxes.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions.
• In-store temperatures ranging from 36°F in the cooler to 90°F and above in some work areas.
• Sudden changes in temperature.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters.
• Hot surfaces/tools up to 500°F or higher.
• Sharp edges and moving mechanical parts.

Sensing

• Talking and hearing on the telephone.
• Near and mid-range vision.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.