Customer Service Representative $17 hourly

About the Role

As a Customer Service Representative, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Key Responsibilities

• Consistently provide genuine, friendly, personable, and professional service.
• Effectively communicate, using interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members by advocating for every customer's concerns and requests.
• Be flexible to work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements & Tech Stack

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Qualifications

• Effective communication skills.
• Interpersonal skills.
• Organizational skills.
• Excellent listening skills.
• Ability to multi-task within a fast-paced service environment.
• Authorization to work in the U.S. without the need for sponsorship now or in the future.