Solutions Engineering Intern

About the Role

• Part-time during the semester (15 to 20 hrs/week) or full-time 6-month placement starting January 2027.
• Paid.
• Conversion to a full-time Solutions Architect role is the intended outcome.
• You would be the second technical person on the US solutions function, reporting directly to the Head of Solution Architecture.
• This is not a shadowing internship; you will work inside live enterprise proofs of concept and own real deliverables from week one.

Scope and Workload

• Roughly a quarter of the time is on-site deployment support.
• A third is POC data validation and readout preparation.
• The rest is split between demo environment upkeep and sales call support.
• The part-time version keeps the data and demo work and drops the field component.

Key Responsibilities

Deployment and Field Work

• Support installations at retail stores, including evening windows in Manhattan.
• Vision: NVRs, edge AI devices, RTSP stream checks, camera coverage and zone configuration.
• Voice: Echo device setup, badge and audio capture testing, account provisioning, confirming conversations are captured and scored correctly.
• Work with client IT on network readiness, firewall allowlisting and device connectivity.
• Document installations, locations, and changes.

POC Data and Validation

• Reconcile platform output (traffic, dwell, reception rate, zone conversion, conversation coverage, SOP scores) against client data (door counters, POS transactions, labor hours, service records).
• Build and maintain spreadsheets and notebooks for data analysis.
• Track data quality issues, device outages, and store layout or promo changes affecting measurement.

Demo Environment and Technical Readiness

• Keep the US demo environment, sample data, and standard demo flows current for SpaceSight and Echo.
• Test new features and configurations.
• Maintain technical reference material: feature list, hardware compatibility, security and data-flow answers.

Sales Support

• Join discovery and technical calls, take notes, and create follow-up actions.
• Assist with security questionnaires and RFP technical sections.
• Run a demo segment when the lead SA is unavailable.

Requirements & Tech Stack

Core Skills

• Currently enrolled in, or recently graduated from, a degree in computer science, data science, engineering, information systems or a related field.
• Comfortable with Python and spreadsheets for data cleaning and reconciliation.
• Able to read a network diagram and understand IP addresses, ports, and firewall rules.
• Curious about how physical systems work: cameras, NVRs, edge devices, audio hardware, store networks.
• Able to travel to retail sites in NYC, including some evenings.
• Clear written communicator who documents accurately and briefly.
• Comfortable in a small, fast, ambiguous environment where process is being built.

Nice to Have

• Exposure to computer vision, speech or audio processing, video streaming (RTSP, ONVIF).
• SQL.
• Retail or operations analytics.
• A customer-facing role.
• Mandarin (a plus for working with the engineering team in China, not a requirement).

What You Will Get

• Direct ownership of technical work inside enterprise deployments.
• Hands-on time with edge AI and voice hardware in production retail environments.
• Exposure to the full enterprise sales cycle.
• A real path to a full-time Solutions Architect role.