Customer Services Reps
Apitap, The All-In-One Digital Marketing Solution
Los Angeles Metropolitan AreaFresher1h agovia LinkedIn
About the Role
ApiTap is seeking friendly, outgoing, confident, and innovative representatives to join their team. This role involves handling one or more client chat sessions concurrently and providing quick and accurate solutions to client needs.
Key Responsibilities
- Document all actions during chat sessions.
- Respond to customer chat requests in a timely manner.
- Create solutions to problems.
- Perform multiple tasks at the same time.
Requirements & Tech Stack
- Proficient in reading and writing English.
- Able to work on a strict schedule.
- Able to work 8 am – 5 pm PST (Los Angeles Time).
- Data Entry Skills.
- Ability to guarantee customer satisfaction.
- Ability to handle tasks independently.
- Ability to type texts accurately at a high speed.
- Computer literacy: Utilize computers, IT equipment, and Microsoft Applications technology efficiently.
Tools
- tawk.to (chat tool)
- Skype & Microsoft Teams (team communication)
- Knowledge of operating Go to Meeting (scheduling presentations)
Device Requirements
- LAPTOP or PC with SSD, 4GB RAM.
- Back-up power supply for any power surge.
- Back-up ISP, like pocket wifi or another ISP.