Customer Success Specialist
ML Hire
Los Angeles, CA0–2 yrs31m agovia LinkedIn
About the Role
- Full-Time, Permanent
- Hybrid Work Arrangement
This role involves supporting customer onboarding, retention, and satisfaction. You will build strong relationships with customers, answer questions, and help ensure they get the most value from our products or services.
Key Responsibilities
- Support new customer onboarding and setup
- Respond to customer questions and resolve issues promptly
- Monitor customer usage and proactively address concerns
- Support renewal and retention efforts
- Gather customer feedback to inform product or service improvements
- Maintain accurate customer records in the CRM
- Collaborate with sales and support teams on customer needs
Requirements & Qualifications
- Bachelor's degree preferred, or equivalent customer service experience
- 0-2 years of experience in customer success, support, or account management
- Strong communication and relationship-building skills
- Comfortable with CRM software
- Problem-solving mindset with a customer-first approach
- Ability to manage multiple accounts simultaneously