Client Service Representative Full Time
VCA Animal Hospitals
Pasadena, CAFresher2h agovia LinkedIn
About the Role
VCA Foothill Veterinary Hospital is seeking a Full-Time Veterinary Care Scribe. This role is crucial in transforming patient and client care through a seamless digital and in-hospital experience, leveraging client-facing mobile apps, digital communication tools, and proprietary practice management software. The Care Concierge will utilize these tools and interpersonal skills to provide an exceptional experience from pre-visit preparation to post-visit follow-up.
Key Responsibilities
- Reach out to clients prior to their visit to set expectations and collect required information.
- Greet clients at their appointment time and bring them into the exam room.
- Assist veterinarians by entering electronic medical records in real-time during the patient exam.
- Create, present, and explain treatment plans per the veterinarian’s recommendations.
- Coordinate treatments with the veterinary technician team.
- Book follow-up appointments and activate prescription delivery for clients.
- Review discharge instructions including medications with clients.
- Checkout and collect payment in the exam room.
- Follow up with clients to check on patients and communicate any test results.
Requirements & Tech Stack
- Client-facing mobile app
- Digital communication tools
- Proprietary practice management software
- Electronic medical records
Qualifications
- Friendly, outgoing, and persuasive personality.
- Amazing client service skills.
- Excellent written and verbal communication skills.
- Capable of listening to client concerns with a desire to help solve their issues.
- Action-oriented, independent, self-starter, but also a strong team player.
- Comfortable working in a fast-paced healthcare environment.
- Strong computer and technology skills.
- Exceptional listening and transcription skills.
- Capable of learning medical terminology.
- Ability to type 60 wpm.
- Comfortable around animals.
- Willingness to assist with animal restraint, if needed.
Compensation
- Pay ranging from $18.57/hr to $22.00/hr