Product Specialist, Indices & ETF’s

About the Role

• Grade Level (for internal use): 07
• The Asset managers, custodians, hedge funds, and investment banks rely on S&P Global to deliver timely, accurate, multi-asset class index data.
• ETF & Benchmarking Solutions provides a comprehensive view of the global ETF market to support all participants.
• The EBS Product Service team consists of subject matter experts focused on product support, relationship management, and customer communications.

Responsibilities And Impact

• Develop deep knowledge of EBS products and systems to support clients and ensure smooth business application operation.
• Manage client requests in a fast-paced environment, ensuring prioritization and resolution.
• Collaborate with internal groups (product management, operations, technology, sales) to resolve problems and deliver product enhancements.
• Build strong relationships with clients at top-tier financial institutions.
• Improve client end-user experience and ensure effective operation of applications.

In This Role You Will

• Manage incoming customer requests using internal systems and processes.
• Understand customer needs and collaborate with internal product, technical & operations teams to deliver solutions.
• Troubleshoot customer application UI and backend databases against various application system errors.
• Provide customer feedback and progress visibility.
• Manage communication and relationships between clients and the business.
• Partner with internal stakeholders to deliver enhancements for customer retention or new revenue opportunities.
• Work alongside colleagues in major financial hubs globally.

Requirements & Tech Stack

• Microsoft Office proficiency.
• Strong oral and written communication skills.
• Interest in working with software systems and technology.
• Adept at building and maintaining relationships with external clients and colleagues.
• Positive attitude, self-motivated, and proactive.

Qualifications

Basic Required Qualifications

• Ability to self-organize, schedule, and prioritize effectively.
• Ability to manage tasks and meet tight deadlines.

Additional Preferred Qualifications

• Familiarity with indices or ETFs.
• Experience with client-facing responsibilities is an advantage.
• Prior use of Salesforce or similar client support tools.

Compensation/Benefits Information (US Candidates Only)

• Anticipated base salary range: $47,458 to $70,471.
• Final base salary depends on geographic location, experience level, skill set, training, licenses, and certifications.
• This role is eligible for an annual incentive bonus.

About S&P Global Market Intelligence

• S&P Global Market Intelligence delivers insights, data, and technology solutions.
• Partners with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

• Health & Wellness: Health care coverage.
• Flexible Downtime: Generous time off.
• Continuous Learning: Access to resources for career growth.
• Invest in Your Future: Competitive pay, retirement planning, continuing education program with company-matched student loan contribution, financial wellness programs.
• Family Friendly Perks: Benefits for partners and families.
• Beyond the Basics: Retail discounts, referral incentive awards.

Global Hiring And Opportunity

• S&P Global is committed to a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.
• Hiring practices emphasize fairness, transparency, and merit.
• Values different perspectives and promotes a culture of respect and collaboration.

Recruitment Fraud Alert

• Emails from spglobalind.com or other regionally based domains are scams. Report to [email protected].
• S&P Global never requires candidates to pay money for job applications, interviews, offer letters, training, or equipment.

Right To Work Requirements

• This role is limited to persons with indefinite right to work in the United States.
• All external candidates reaching the final stage will attend at least one in-person interview at an S&P Global office.