Client & Candidate Support Representative
Mallow Hire
Philadelphia, PAFresher1h agovia LinkedIn
About the Role
Our Company is looking for a motivated, people-focused Client & Candidate Support Representative to join our on-site team. As one of the first points of contact for job seekers, employer clients, and partners, you'll help deliver the responsive, personalized experience Our Company is known for — scheduling interviews, answering questions, and guiding people through our staffing services.
Key Responsibilities
- Support: Assist job seekers, clients, and partners via phone, email, and in person.
- Candidate Assistance: Guide applicants through openings, application status, interviews, and onboarding.
- Client Communication: Respond to staffing inquiries and coordinate recruitment activity.
- Data Management: Keep candidate profiles, client records, and job orders accurate in the ATS/database.
- Issue Resolution: Handle concerns promptly, escalating when needed.
- Documentation: Maintain organized records of interactions and transactions.
- Feedback Collection: Gather candidate/client feedback to improve service.
- Administrative Support: Assist with scheduling, document prep, and related tasks.
Requirements & Tech Stack
- High school diploma or equivalent required.
- Prior customer service, staffing, or admin experience preferred but not required.
- Strong written and verbal communication.
- Skilled problem-solver.
- Team-oriented and adaptable.
- Detail-oriented multitasker.
- Comfortable with Microsoft Office, CRM, and ATS platforms.
- Genuine interest in helping people find work.