Field Engineer

Position Summary

The Field Engineer will serve as engineering support for the sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites throughout a specific territory, but will be based at the sales office in Bala Cynwd, PA. The position will include both field and office work.

Key Responsibilities

• Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Provide customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• Be on-site for construction trade coordination meetings and start-ups.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.
• Perform data analysis and remote troubleshooting using building management systems.
• Estimated 50% to 75% of time spent in the field on job sites.

Requirements & Tech Stack

• 0-5 years of experience.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• Must be a “go getter.”
• Must be able to travel for training.
• Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment if not already completed.

Qualifications

• A 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.