Wireless Retail Sales Associate SANFORD

About the Role

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we have been providing superior service and quality wireless products featuring the latest in technology. Arch Telecom's Mobile Associates (MA) work as part of a Retail Team to bring the brand to life, acting as brand ambassadors who create energy and excitement around our products and services. This role is a learning opportunity, where you will work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Key Responsibilities

• Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions, including accessories and Internet of Things (IoT) devices, that keep customers connected.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and by sharing expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools to:
• Demonstrate coverage and the lightning-fast LTE network.
• Explain how plans and services enable customers to "live unlimited, feel the love, stay connected and go further."
• Showcase how wireless is being redefined, including device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills, processes, systems knowledge, and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service, to:
• Collectively own the customer experience and resolve issues, creating a seamless environment.
• Successfully identify and hand off small business leads.
• Develop strong peer relationships where the team is accountable for the company's success.
• Be willing to have a good time while providing first-class customer experience.

Requirements & Tech Stack

• 6 months of customer service and/or sales experience, retail environment preferred.
• Proficiency in the use of digital tools for customer interactions and onboarding.
• Knowledge of wireless plans, services, devices, and IoT devices.

Qualifications

• A strong desire to learn and master the skills required of customer advocates.
• A desire to build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Ability to balance customer experience and performance goals.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full-Time (40 hours) or Part-Time (20+ hours) availability.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full-Time Employees
• BONUSES: Monthly sales incentive programs, contests, rewards, and more.