Voice of the Customer Intern

About the Role

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.

This is a 10-week summer internship program from June – August 2027.

Your Role

We are seeking a highly motivated Voice of the Customer Intern to support Veeam’s Customer Experience and Voice of the Customer programs. This role offers the opportunity to gain hands-on experience in how customer feedback is collected, analyzed, synthesized, and translated into insights that inform business decisions and customer experience improvements.

Key Responsibilities

• Contribute to projects that strengthen Veeam’s ability to understand customer needs, identify experience drivers, and support action planning based on customer feedback.
• Conduct quantitative and qualitative analysis of survey data.
• Review open-ended customer feedback.
• Identify trends and recurring themes in customer feedback.
• Summarize key insights.
• Support Voice of the Customer action plan workstreams.
• Help create an inventory of surveys conducted across Veeam to improve visibility, coordination, and governance.
• Consolidate feedback from multiple sources.
• Maintain project trackers and program documentation.
• Develop stakeholder-ready summaries or presentation materials.
• Support efforts to connect customer insights to business priorities, customer journey moments, and measurable improvement opportunities.

The final project scope will be defined based on current business needs, team priorities, and the intern’s skills and interests.

Requirements & Tech Stack

• Rising junior or senior pursuing a Bachelor’s degree, or a graduate student, at an accredited college or university.
• Strong interest in customer experience, Voice of the Customer programs, customer insights, research, analytics, or program management.
• Excellent written, verbal, and interpersonal communication skills, with the ability to summarize findings clearly and tailor messages for different audiences.
• Proficient in Windows and Microsoft Office, including PowerPoint, Word, Outlook, and Teams.
• Proficient in Microsoft Excel, with a strong interest in data analysis, including organizing data, identifying trends, and summarizing insights.
• Comfortable working with both quantitative survey data and qualitative customer feedback.
• Strong analytical and problem-solving skills, with attention to detail and the ability to synthesize information into actionable recommendations.
• Willingness to learn about technology, customer experience, and Veeam’s products and markets.
• Ability to work independently with limited direction in a fast-paced environment.
• High-energy, motivated self-starter who is curious, organized, and comfortable managing multiple priorities.
• Ability to collaborate with cross-functional stakeholders and support project coordination, documentation, and follow-up activities.

Qualifications

This role is ideal for a student interested in customer experience, customer insights, research, analytics, or program management. The ideal candidate is analytical, detail-oriented, intellectually curious, comfortable working with both data and qualitative feedback, and able to communicate findings in a clear and actionable way.

Internship Program Benefits

• Paid Company Holidays
• Tech Stipend
• 8 Hours of Paid Volunteer Time
• Personal and Professional Development