Crew Member/Bartender

About the Role

Bars & Recreation is a Milwaukee-based company owning and operating diverse entertainment brands such as Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned. Crew Members serve as the primary hospitality ambassadors, ensuring guests have fun, safe, and memorable visits across various venues. This role requires flexibility in adapting hosting styles and skills to the unique needs of each location.

Key Responsibilities

• Hospitality & Operational Tasks:

• Greet guests warmly and welcome them into the establishments.

• Guide guests through venue offerings, highlighting key features.

• Make personal connections with guests to understand their needs and celebration plans.

• Operate with a hospitality mindset at all times.

• Take food/drink orders using customized TOAST handhelds.

• Run food and drink orders between bars and kitchens.

• Learn and execute Quick Service steps.

• Maintain knowledge of facility-related technologies (power tools, pour wall, POS system, Check-In programs, hyperbowling system, Singa karaoke tablets, etc.).

• Collect payment and create authorized credit card tabs on the POS system.

• Deliver activity-specific equipment in a timely manner.

• Train guests in specific activities including axe throwing, deck shuffleboard, mini golf, karaoke, hyperbowling, dartball, deck curling, game show, and painting.

• Teach guests how to safely use activity equipment.

• Participate in continuous training programs and training for new BAR activations/experiences.

• Participate in offsite events.

• Monitor safety and provide guidance for children during activities.

• Market and promote special offerings, add-ons, and upsell opportunities.

• Set up and deliver special orders, upgrades, and add-on orders.

• Perform regular table touches and section host duties.

• Take guest photos at the end of their experience (where applicable).

• Clearly explain and enforce house and safety rules.

• Report guest issues immediately to the appropriate leadership.

• Track time for each reservation.

• Clear and reset lanes, courts, courses, tables, and suites as needed.

• Change axe targets, which involves carrying wood and using power tools.

• Paint boards and maintain equipment.

• Clean and maintain the facility, including sweeping, mopping, dusting, sanitizing, and bathroom cleanliness.

• Demonstrate exemplary, positive employee behavior.

• Perform other duties as assigned by the operational leadership team.

• Additional Tasks When Bartending:

• Warmly greet guests and welcome them to the bar.

• Ensure the bar is fully stocked, meticulously maintained, clean, and safe.

• Demonstrate knowledge of all cocktail recipes and beer, wine, and spirit offerings.

• Mix traditional and creative cocktails while positively engaging with guests.

• Pour accurately and serve drinks quickly while maintaining standards and quality.

• Properly open, date, and store wine.

• Verify identification and age requirements for alcohol service.

• Build rapport with guests to create a positive atmosphere.

• Make suggestions based on guest tastes and preferences.

• Follow all recommendations and requirements of the Responsible Beverage Server Course.

• Perform regular bussing tasks such as stocking, trash, recycling, and dishes.

• Clean and maintain the behind-the-bar area regularly.

• Accurately test and label all sanitation products.

• Provide guests with hospitality.

• Perform other duties as assigned by the operational leadership team.

Job Location and Tier

• Tier 1 On-site Employee.
• Employees rotate across various facilities to support the team.
• Reliable transportation is required.

Supervisor

• Reports to the Senior Operations Manager (SOM) and Hospitality Operations Managers (HOMs).
• Supervised by Crew Lead(s) and Senior Crew Lead(s) in the absence of an HOM.

Time Commitment

• Available on Fridays and Saturdays.
• Full and open availability on Saturdays is required for scheduling.
• Additional Thursday and Friday availability is preferred.

Compensation and Benefits

• Starting base rate plus a share of the bi-weekly Tip Pool.
• Comprehensive benefits package including:
• Company sponsored 401k plan.
• Paid Time Off.
• Company sponsored Employee Rewards Program.
• Company sponsored complimentary social events.
• Annual charitable donation of employee’s choice.
• Flexible scheduling.
• Great variety of work with cross-training at all facilities.
• Company-wide communication platform.
• Free/Discounted Play, Drinks, Snacks and Merchandise.

Qualifications

• Requirements & Tech Stack:

• Preference for candidates at least 21 years old.

• High school diploma or GED required.

• Some hospitality, food/beverage service, or retail experience required.

• Preference for candidates with similar activity host experience or experience bartending in a fast-paced environment.

• Must be able to carry up to 50 lbs.

• Must be able to climb stairs.

• Must be able to work in a fast-paced environment.

• Must be able to work at least two shifts per week, including one Saturday shift.

• Willing to complete an online Responsible Beverage Server Course and submit proof of completion.

• Must be able to hold and speak clearly into a microphone.

• Must be able to facilitate activities for children at allowed establishments during specific hours.

• Must be able to operate a point-of-sale system and accurately conduct credit card transactions.

• Must be able to handle fast-paced shifts and stand for 4-10 hours.

• Must be able to hold an axe with one or both hands overhead.

• Comfortable using power tools including drills.

• Comfortable carrying, using, and standing on a 6-foot ladder.

• Able to read, understand, and follow the Bars & Recreation Employee Handbook.

• A Successful Crew Member Is:

• Energetic, friendly, confident, and guest-focused.

• Able to charm guests while enforcing safety rules.

• A team player who seeks out job tasks and ways to contribute.

• Guest-centered driven and provides a hospitable experience.

• Committed to suggestive selling and upselling to increase company revenue.