Customer Service Representative

About the Role

We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams, and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Key Responsibilities

• Serving customers by providing service information and resolving service problems
• Attracting potential customers by answering service questions
• Maintaining customer records by updating clients' information
• Resolving service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem, and following up to ensure resolution
• Contributing to team effort by accomplishing related results as needed
• Gaining solid knowledge of competitors

Requirements & Tech Stack

• Customer relationship management (CRM) practices
• Sales or customer service experience (preferred)
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset

Qualifications

• Any graduates (Life Sciences Stream preferred)