Product Testing & Customer Success Internship

About the Role

We are looking for a curious, detail-oriented, and proactive intern to help us improve our software products and support our early-stage customer acquisition efforts. The role combines Product Testing, User Experience Evaluation, Product Documentation, and Pre-Sales Support.

This is an excellent opportunity for someone who wants hands-on experience in software products, quality assurance, customer success, and B2B sales.

Key Responsibilities

Product Testing & Quality Assurance

• Thoroughly test the product across its features, modules, and workflows.
• Test the product from the perspective of different user roles (e.g., administrator, manager, staff member, end user).
• Create realistic user scenarios and test the complete customer journey.
• Identify bugs, broken workflows, confusing interfaces, missing features, and inconsistencies.
• Test forms, buttons, permissions, reports, notifications, and integrations.
• Re-test reported issues after fixes to verify resolution.
• Maintain a structured record of test cases, test results, screenshots, and reproduction steps.

Product Improvement & Documentation

• Prepare clear bug reports with steps to reproduce, expected results, actual results, and severity.
• Identify usability issues and recommend ways to simplify the product.
• Suggest improvements to the user interface, navigation, onboarding, and overall user experience.
• Identify missing features or workflow improvements based on realistic customer requirements.
• Maintain a prioritized list of bugs, improvements, and feature suggestions.
• Prepare weekly product testing and improvement reports.
• Research competitor products to understand their features, user experience, and positioning.
• Explain why issues matter and recommend practical solutions.

Lead Generation & Pre-Sales Support (Not Compulsory - Bonus on Achievements)

• Research and identify potential customers.
• Build targeted prospect lists using LinkedIn, business directories, and company websites.
• Understand prospect businesses and determine product relevance.
• Contact prospects through approved email, LinkedIn, WhatsApp, or telephone channels.
• Introduce the product and communicate key benefits using approved messaging.
• Follow up with interested prospects and nurture them towards booking a product demonstration.
• Maintain accurate lead records, communication history, follow-up dates, and lead status in the CRM.
• Record common objections, customer questions, feature requests, and feedback.
• Coordinate with the management team to arrange demonstrations and hand over qualified leads.

Customer Feedback & Market Research

• Collect and organize feedback from prospects and product users.
• Identify recurring customer pain points and feature requests.
• Research competing solutions and document differences in features, pricing, and positioning.
• Share insights to improve the product, onboarding, and sales messaging.
• Help prepare FAQs, basic product guides, and demonstration checklists.

What We Are Looking For

• Strong attention to detail and a willingness to investigate problems.
• Logical thinking and the ability to follow workflows systematically.
• Good written and verbal communication skills.
• Confidence in speaking with business owners and potential customers.
• Basic computer skills and familiarity with web applications.
• Ability to document findings clearly using Google Sheets, Excel, Google Docs, or similar tools.
• Willingness to learn new software products and understand how businesses use them.
• A self-driven attitude, accountability, and the ability to work independently.