Sales and Operations Associate

PilliKothi Home | Shahpur Jat, New Delhi | Full-time

Key Responsibilities

• Marketplace Management & Onboarding
• Manage product listings, pricing, inventory, and catalogue updates across online marketplaces.
• Coordinate the onboarding process for new marketplaces, including documentation, product information, and operational requirements.
• Track orders, returns, inventory movement, and marketplace performance.
• Ensure product listings are accurate, complete, and presented well.
• Shopify & E-commerce Operations
• Manage day-to-day operations of the Shopify store, including product uploads, descriptions, pricing, inventory, and order tracking.
• Keep the website updated with new launches, product information, and promotional changes.
• Monitor orders and coordinate with the team to ensure timely fulfilment.
• Identify opportunities to improve the online shopping experience.
• Sales & Business Development
• Reach out to potential retail partners, interior designers, architects, hospitality businesses, and other B2B clients.
• Follow up on leads, maintain a sales pipeline, and build long-term client relationships.
• Prepare product information, quotations, and sales presentations as required.
• Work towards clear sales targets and help identify new business opportunities.
• Exhibition & Retail Sales
• Assist with planning and preparing for exhibitions, trade fairs, and pop-ups.
• Engage with customers, buyers, and potential business partners at exhibitions.
• Manage sales enquiries, customer follow-ups, and post-exhibition leads.
• Support inventory tracking, sales reporting, and coordination before and after events.
• General Operations
• Maintain Excel sheets for sales, inventory, leads, orders, and reporting.
• Coordinate with internal teams, vendors, and logistics partners to keep daily operations running smoothly.
• Take ownership of assigned tasks, communicate updates clearly, and solve problems proactively.

Qualifications

• A bachelor's degree in English Honours, Commerce (B.Com.), or a related field.
• Excellent written and verbal communication skills in English.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Strong organisational skills and attention to detail.
• A confident, proactive, and result-oriented approach to work.
• Willingness to learn, take initiative, and work in a fast-moving startup environment.
• Comfortable speaking with customers, following up on leads, and working towards sales targets.

Good to have, but not mandatory:

• Experience with Shopify or other e-commerce platforms.
• Familiarity with marketplace onboarding and catalogue management.
• Previous experience in sales, business development, retail, or operations.
• Experience with CRM tools, inventory systems, or online marketplace dashboards.