Risk Associate

About the Role

The Risk Operations Associate is an integral part of the Risk Operations Team. We are seeking an analytical Risk Associate to join our team in a dynamic and fast-paced industry. The Risk Associate will play a critical role in supporting fraud prevention efforts, assisting in investigations, and ensuring compliance with fraud prevention protocols.

Key Responsibilities

• Assist in monitoring player accounts, transactions, and activities to identify potential fraud risks and anomalies.
• Utilize data analysis techniques to review and interpret gaming data for patterns or irregularities indicative of fraudulent behavior.
• Maintain accurate and organized records of fraud prevention activities, investigations, and outcomes.
• Support fraud investigations by gathering relevant information, assisting in evidence collection, and documenting findings.
• Collaborate with relevant teams to address and resolve fraud cases promptly.
• Manage Risk hotline, ad-hoc tasks and ability to work under minimum supervision.
• Communicate effectively with cross-functional teams to provide updates on fraud prevention activities.
• Ensure that all fraud prevention efforts align with data protection regulations, industry standards, and ethical guidelines.
• Handle sensitive player information with confidentiality.
• Stay informed about emerging fraud trends, techniques, and industry best practices to enhance fraud prevention strategies.

Qualifications

• Experience of working in a risk mitigation function preferably in an online business.
• Strong verbal and written communication.
• Experience in handling customer queries through different mediums.
• Knowledge of customer due diligence, KYC, and anti-money laundering.
• Ability to collaborate and work with cross-functional teams across different locations.
• Flexible to work in 24x7 rotational shifts.