Associate, ML Data Operations, GO-AI Operations

About The Team

The Data Auditing Operations team provides human support to Amazon Fulfillment facilities, aiming to enable hands-free active stowing through visual audits on videos and images.

About the Role

This operational role supports Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation through real-time and offline (image/video) data auditing services. The team's contributions include supporting fulfillment centers in maintaining inventory accuracy and stow quality.

An Associate in this role will:

• Watch videos of stowing actions at a fulfillment center.
• Understand videos thoroughly and use human judgment in combination with tools to indicate the activity captured.
• Verify or mark the location of products through a tool, maintaining high accuracy.
• Perform precise and thorough video/image audits with high accuracy and speed to aid defect reduction.

Key Responsibilities

• Watch several hundred videos in a shift and provide responses, following goals on accuracy (quality), speed (productivity), and right/acceptable practices.
• Take breaks at pre-defined slots and spend 6.8 to 7 hours per day answering videos.
• Work in a 24x7 environment with rotational shifts.
• Work a 9-hour shift, including pre-scheduled breaks.
• Shift timings are subject to change every 3-4 months or as per business requirement.
• Receive night shift allowance as per applicable Amazon’s work policy if working in a night shift.
• Have rotational two-consecutive day off (5-day working week), or as per business discretion.

Requirements & Tech Stack

• Willingness to work in a Non-tech role for a contract duration of 6 months.
• Ability to audit image/video/text based jobs.
• Ability to identify details from blurry, less sharp videos and provide correct responses.
• Requires high level of attention & focus on screen.
• Willingness to work on incremental targets/goals on quality & productivity.
• Fast pace of implementation & consistent performance.
• Ability to work in rotational shifts (including night shifts).
• Ability to work with remote teams and be an exceptionally good team player.
• Readiness to come to office for few days when required (applicable for associates working from home).
• Willingness to switch ON laptop camera while on virtual meetings.

For associates working from home:

• Maintain a dedicated workspace with a table, chair, and sufficient lighting.
• Ensure workspace/work-related data is only accessed by the employee.

Qualifications

• Bachelor's degree
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.