Service Category Research & Operations Executive

About the Role

Resident360 is expanding its household services ecosystem. We are looking for a detail-oriented and analytical professional to research service categories, define customer and vendor requirements, document workflows, and coordinate with product, development, testing, and operations teams.

Key Responsibilities

• Research service categories such as plumbers, electricians, AC technicians, salons, doctors, cleaners, insurance providers, and real estate agents.
• Understand category-specific business processes, pricing models, customer needs, and vendor requirements.
• Identify the information, forms, documents, and preferences required from customers and service providers.
• Define booking, appointment scheduling, cancellation, service delivery, and lead-generation workflows.
• Prepare category-wise requirement documents, process checklists, forms, and workflow diagrams.
• Conduct competitor and market research to identify opportunities and improve user experience.
• Coordinate with UI/UX designers, developers, testers, and operations teams to implement requirements.
• Test implemented features and identify missing fields, workflow gaps, and usability issues.
• Communicate with vendors to validate requirements and gather feedback.
• Maintain structured documentation of research findings, pending requirements, and implementation status.

Requirements & Tech Stack

• Strong research, analytical, and problem-solving skills.
• Excellent documentation and process-mapping abilities.
• Good communication and team coordination skills.
• Basic understanding of mobile apps, online booking systems, and marketplace business models.
• Proficiency in Excel/Google Sheets and documentation tools.
• Ability to convert business needs into clear functional requirements.
• Familiarity with AI-powered research tools is an advantage.

Qualifications

• Bachelor's degree in Business Administration, Commerce, IT, Management, or a related field preferred.
• Candidates with 1–3+ years of experience in business research, business analysis, product operations, or service operations are preferred.
• Freshers with strong analytical and documentation skills may also apply.