Business Operations Coordinator
Travel + Leisure Co.
Myrtle Beach, SCFresher1h agovia LinkedIn
About the Role
As a Business Operations Coordinator for Travel + Leisure at Club Wyndham Nashville, you will be responsible for delivering quality support for Sales and Marketing processes. You will provide exceptional customer service to guests and business partners, ensure operational processes and procedures are met, protect data integrity, and partner with your team and leadership to implement changes or new initiatives.
Key Responsibilities
- Provide exceptional customer service to guests, business partners, and the team.
- Work with leadership to improve customer service and processes.
- Protect data when interacting with guests to ensure the best experience.
- Ensure company assets are protected and supporting policies and procedures are executed.
- Understand and implement operational procedures governing the business.
- Support new initiatives and help impacted teams understand changes.
- Maintain and validate daily, weekly, monthly, or quarterly reporting needs.
- Leverage resources (team, leadership, procedural guides) to provide quick support and escalate appropriately.
Partnerships
- Sales and Marketing teams
- Human Resources and Recruiting
- Resort Operations leadership
Projects
- Provide onboarding/training for new team members.
- Implement changes across areas/functions supported by Business Operations.
Requirements & Tech Stack
- Proficient in Microsoft Suite.
- Availability to support the business throughout weekends and holidays.
- Experience delivering outstanding customer service.
Qualifications
- Enjoy working in a fast-paced environment.
- Enjoy interacting with guests and business partners.
- Enjoy being part of a highly engaged team.
- Be communicative.
- Be reliable.
- Be organized.
- Not be afraid of learning new processes.
- Embrace change.