Analyst, Quality Assurance
TIAA
Pune Division, Maharashtra, IndiaFresher55m agovia LinkedIn
About the Role
Career Level 5IC
Key Responsibilities
- Perform Quality Control/Quality Assurance review of communications by sampling delivered communications.
- Review content to ensure it was displayed correctly and all required information is included.
- Conduct Quality Control and/or Quality Assurance of the Document Management & Control (DMC) Team processes that provide regulatory and transactional communications to participants.
- Manage assigned sample of cases to review and report findings.
- Maintain specified production/efficiency metrics to ensure consistent and reliable service quality metrics.
- Assist the development and updating of SOPs and Standard Work for lines of business.
Requirements & Tech Stack
- Sedentary Work
Qualifications
- University Degree (Preferred)
- Related Skills: Accountability, Automation, Business Acumen-Based Communication, Business Process Understanding, Client Relationship Management, Communication, Critical Thinking, Data-Based Decision Making, Detail-Oriented, Investment Compliance, Prioritizes Effectively, Problem Solving.