Customer Support Executive
WNS
Pune City, Maharashtra, India0–2 yrs1h agovia LinkedIn
About the Role
- Job Title: Customer Support - Voice/Chat Process (Associate)
- Location: Pune
- Experience: 0-2 Years
- Employment Type: Full-Time
- Working Days: 5 Days a Week
- Weekly Off: 2 Rotational Week Offs
- Interview Mode: Face to Face Only
Job Summary
Looking for enthusiastic and customer-focused Customer Service Associates to handle customer queries, provide accurate information, resolve concerns, and ensure a positive customer experience.
Key Responsibilities
- Handle inbound/outbound customer interactions via phone, email, chat, or other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.
Qualifications
- Graduation or HSC
Requirements & Tech Stack
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and familiarity with MS Office.
- Good problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Customer-centric attitude and willingness to learn.
- 0-2 years of experience in customer service, customer support, BPO, call center, or related roles is preferred.
Working Conditions
- Location: Pune
- Shift: Rotational shifts
- Working Days: 5 days per week
- Weekly Off: 2 rotational week off
What We Offer
- Competitive salary and incentives (if applicable)
- Training and career development opportunities
- Supportive work environment
- Growth opportunities within the organization