Guest Experience Host (Village Pointe)

Job Title: Guest Experience Host (Village Pointe)

About the Role

We design and deliver epic interactive experiences, from immersive escape rooms to live game shows. Our mission is to design and deliver epic interactive experiences for every single guest. We are guest-obsessed, aiming for every guest to leave thrilled.

Key Responsibilities

• Guest Experience
• Welcome every guest and make meaningful, personal connections.
• Lead groups of 2–14 in fun, friendly conversation using open-ended questions.
• Deliver upbeat, conversational introductions and enthusiastically explain games and products.
• Host live game shows: keep the energy high, improvise fun and appropriate commentary, track points, and award the winning team.
• Deliver an engaging recap of the experience and celebrate with guests.
• Capture exciting guest moments on a company iPhone and send each group a 30-second highlight video.
• Resolve service failures immediately and graciously.
• Ensure every guest has a five-star experience and leaves happy.
• Shift Operations & Team Support
• Use game software, HMI (Human-Machine Interface), and UI tools to monitor and operate games and studios.
• Ensure game and studio components function properly.
• Use setup sheets to accurately reset games and studios within time frames.
• Keep games and the facility clean and guest-ready.
• Manage time to keep every assigned game on schedule.
• Restock inventory and complete necessary reports.
• Cross-trained to cover the front desk and help open or close the building.

Requirements & Tech Stack

• Flexible availability: nights, weekends, and holidays.
• Ability to stand and speak publicly for extended periods (each game or show runs about 1 hour, up to 4–5 per shift).
• Ability to read, understand, and memorize host scripts.
• Ability to improvise fun, appropriate, professional commentary.
• Excellent communication skills with guests.
• Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
• Ability to use small tools and strong magnets.
• Ability to quickly reset locks, drawers, shelves, and game components within time frames.
• Quick and effective decision making abilities.
• Basic computer and technology skills.
• Creative problem solving skills.
• Alignment with Uniform Standards.
• No facial piercings (septum, eyebrow, lip, tongue, or dermal).
• Up to two stud earrings per ear, one small nose ring or stud, and two rings on fingers. No other jewelry.
• Name tags display only name, position, and a QR code. No stickers, outside pins, or other text/decorations.
• Available to work up to 40 hours per week.
• Employment type: Non-exempt, hourly.
• Schedule: Nights, weekends, and holidays.

Qualifications

• Experience in a restaurant, hotel, theater, theme park, or retail is preferred.
• Genuinely love serving guests of all ages and are energized by making someone's day better.
• Bring polished, professional service with real warmth and personality.
• Thrive in fast-paced, team-oriented environments.
• Humbly receive and apply constructive feedback.
• Looking for growth opportunities.

Note: This is a drug- and alcohol-free workplace. All job offers are contingent on passing a pre-employment background check.