Inside Sales Associate, SAP programs

About the Role

We are looking for an enthusiastic, result-oriented Inside Sales Associate – SAP Programs (B2C) to join our growing admissions and sales team. The ideal candidate will be responsible for engaging with prospective learners, understanding their career aspirations, recommending suitable SAP training programs, and converting qualified enquiries into successful enrolments. This is a target-driven, consultative sales role that requires strong communication skills, relationship-building abilities, and a genuine interest in helping individuals make informed career decisions.

Key Responsibilities

• Lead Engagement & Conversion
• Connect with prospective learners through inbound enquiries, outbound calls, WhatsApp, email, and other digital channels.
• Qualify leads based on educational background, professional experience, career objectives, and learning requirements.
• Follow up consistently with interested prospects to drive enrolment conversions.
• Manage the complete B2C sales cycle from initial enquiry to successful admission.
• SAP Program Counselling
• Understand learners' career aspirations and recommend relevant SAP training programs.
• Explain program curriculum, training methodology, schedules, fees, and learning outcomes.
• Communicate the advantages of consultant-led training, hands-on learning, real-world project exposure, and career support.
• Assist learners in selecting suitable programs based on their professional backgrounds.
• Sales Performance & Revenue Generation
• Achieve assigned weekly and monthly admission and revenue targets.
• Maintain a healthy sales pipeline through structured follow-ups and effective lead nurturing.
• Identify opportunities to improve lead-to-enrolment conversion rates.
• Support promotional campaigns, webinars, demo sessions, and other learner acquisition initiatives.
• CRM & Sales Reporting
• Maintain accurate and updated lead information in CRM systems.
• Track enquiries, follow-ups, demo participation, enrolments, and payment status.
• Prepare daily and weekly reports on calling activities, lead conversions, and sales performance.
• Coordinate with marketing and training teams to ensure a smooth learner onboarding experience.
• Relationship Management
• Build trust with prospective learners through transparent and professional communication.
• Address questions and concerns regarding program suitability, training structure, fees, and career opportunities.
• Deliver a positive counselling experience throughout the enrolment journey.
• Maintain relationships with prospective and existing learners to encourage referrals.

Requirements & Tech Stack

• Education: Bachelor's degree in any discipline.
• Experience: 0–3 years of experience in Inside Sales, B2C Sales, EdTech Sales, Admissions Counselling, or related roles.
• Fresh graduates with excellent communication skills and a strong interest in sales are encouraged to apply.
• Previous experience selling IT training, SAP courses, certification programs, or professional upskilling programs will be an added advantage.
• Required Skills:
• Strong verbal communication and interpersonal skills.
• Good command of English and Hindi; additional regional languages are an advantage.
• Ability to understand learner requirements and recommend appropriate solutions.
• Strong persuasion, negotiation, and objection-handling skills.
• Experience with telecalling, lead follow-ups, and customer relationship management.
• Basic proficiency in CRM tools, MS Excel, and Google Workspace.
• Ability to work in a fast-paced, target-oriented environment.
• Strong ownership, discipline, and a customer-first mindset.
• Preferred Qualifications:
• Familiarity with SAP modules such as FICO, SuccessFactors, MM, SD, and Ariba.
• Understanding of IT training, professional certifications, and career transition programs.
• Experience converting digital marketing leads generated through Meta Ads, Google Ads, LinkedIn, or other online channels.
• Experience selling training programs to freshers, working professionals, and career switchers.