Business Advisory New Associate

Skill Required

• Trust & Safety - Reporting Analytics

About the Role

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

The Trust and Safety (Content Moderation and Responsible AI) offering helps keep the internet safe and enables platform companies to accelerate, scale, and improve their businesses. The Trust & Safety team serves as a critical line of defense by improving the quality and safety of online content, while gaining hands-on job experience. This role involves systematically testing, evaluating, and challenging AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and/or resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community.
• Please note that this role may require you to work in rotational shifts.

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Qualifications

• Any Graduation