Client Service Associate
ADP
About the Role
ADP is hiring a Client Service Associate. This role leverages top-ranked training programs and world-class service guidelines to solve client challenges and fuel their business success.
Key Responsibilities
- Serve as a consultant in servicing ADP's products/technologies.
- Use a breadth of expertise to help ADP's clients.
- Solve client problems taking a broad perspective to identify solutions.
- Resolve issues and provide solutions.
- Build relationships with clients over the phone.
- Leverage knowledge of ADP's products and services to provide solutions to issues and questions.
- Help build clients' understanding of our products' value.
- Exceed clients' expectations in all interactions.
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
Requirements & Tech Stack
- At least one year in a customer service environment.
- Bachelor's Degree.
- A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
- Proven ability to produce positive results.
- Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
- Strong client relationship-building skills.
- Comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
- Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
- Ability to learn and apply basic concepts in new situations.
- Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
- Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
- Proficiency in the latest web technologies and working knowledge of various operating systems.
- Ability to work in a team environment as well as work independently while making sound decisions.
- Good knowledge of industry tools.
- Excellent analytical and time management skills.
- Excellent communication skills both verbal and written.
Qualifications
- For Dec '26/May '27 Graduates.