Customer Service Representative

About the Role

Join Americold Logistics, LLC., a global leader in temperature-controlled logistics, as a Customer Service Representative.

Key Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service.
• Act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing.
• Provide clerical support including maintaining records and answering phones.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Oversee order paperwork, maintain files, answer phones, and greet visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Occasional travel by automobile and airplane may be required for business purposes.
• Other duties as assigned.

Requirements & Tech Stack

• High school diploma or general education degree (GED) required.
• Minimum 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.
• Familiarity with Microsoft Office Suite.
• Experience operating desktop computers.

Qualifications That Could Set You Apart

• Ability to manage multiple tasks efficiently.
• Adaptability and initiative in dynamic work environments.
• Experience working with challenging customers.
• Understanding of customer product storage and handling requirements.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Familiarity with Warehouse Management Systems.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.