Certified Medical Assistant

The Opportunity

As a Certified Medical Assistant at our Darien, CT office, you will provide an exceptional experience for patients and support their care journey through venipuncture and other clinical services. You will act as a patient ambassador, demonstrating mastery of human connection and a strong drive for service. Your role will involve removing barriers to care, ensuring a truly exceptional in-office patient experience, and maintaining the office's on-brand appearance. You will be the first point of contact for patients and provide support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player with innovative problem-solving skills, combining excellent specimen collection technique with tactful interpersonal skills in all patient interactions. You possess strong verbal and written communication skills, identify opportunities, and deliver customer-centric solutions with empathy, focus, and compassion. You exhibit self-awareness, leverage your strengths, and develop your areas for growth. You thrive in feedback- and growth-focused cultures and are nimble in responding to patient and team needs. You have an unwavering drive to help and serve others.

Key Responsibilities

• Utilize C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services for a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Manage all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, and prepping tests.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
• Master the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT.
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another recognized accrediting organization, OR completed relevant Medical Assistant training by any branch of the armed forces.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
• Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Qualifications

• N/A (No distinct "Qualifications" section with separate items from "Requirements").