Surgery Imaging Field Engineer 1

About the Role

Enable Precision Care and World-Class Customer Service by providing region-based support for GEHC Surgery (OEC Imaging) single modality to GE HealthCare Field Engineers. This is a technical role operating at the intersection of serviceability, profitability, and customer experience. The ideal candidate is a "full package world-class Field Engineer" with great customer skills, strong teamwork, a sound technical background, and solid administrative practices. This role requires working onsite at customer locations in the New Mexico/El Paso TX area. A company car will be provided.

Key Responsibilities

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs, and/or ISIs.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment, developing skills to work independently.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services to improve their business efficiency.
• Maintain administrative responsibilities, including customer service logs, internal service records, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process and collaborate with region and national support to resolve customer issues.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in sales opportunities (e.g., contract renewals), and assist with promoting revenue programs.
• Focus on customer needs and satisfaction, building relationships to become a perceived partner.
• Stay updated on competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Requirements & Tech Stack

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field.
• Alternatively: Equivalent military education; formal GEHC Biomed/FE Services Internship, Apprenticeship, or Military Externship program.
• Alternatively: High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.
• Experience with Web applications and Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage.

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted.
• Frequent bending, stooping, twisting, climbing, crouching/squatting, kneeling/crawling, sitting, and standing for long periods.
• Ability to reach at, above, and below shoulder level, flex/extend neck, and possess good hand and finger dexterity.
• Specific vision abilities required: color, close vision, distance vision, peripheral vision, and depth perception.

Qualifications

• Experience in surgery modalities is desired.