Dental Receptionist
Heartland Dental
Wyoming, MIFresher57m agovia LinkedIn
About the Role
Metro Dental Associates in Wyoming is looking for a Business Assistant to join their team, supporting the front office in a collaborative and patient-first environment. Continuous learning is encouraged.
More About The Role
- Greet and welcome patients.
- Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
- Utilize Dentrix for patient scheduling and records.
- Schedule and confirm appointments for multiple providers.
- File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
- Post insurance and patient payments and process accounts receivables.
- Review treatment plan fees and payment options with patients.
- Partner with providers and team to implement Heartland Dental systems.
Requirements & Tech Stack
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
- Access to minimum PHI necessary for job-related functions.
- Regular HIPAA training required.
- Ability to protect PHI and maintain data safeguards.
Qualifications
- 1+ years of experience in a dental or medical setting (Preferred).
- 1+ years of experience with insurance billing and accounts receivable (Preferred).
- Dentrix or other dental software experience (Preferred).
- A tuberculosis (TB) test is required for all new hires in dental office positions (Not applicable in FL & TN).
Physical Requirements
- Ability to perform essential duties satisfactorily with or without reasonable accommodation.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Availability to attend virtual or in-person training sessions periodically throughout the year.