Bilingual Spanish Remote Customer Service Rep

About the Role

As a Customer Experience Representative at DISH TV, you will serve as an information resource for billing, programming, and technical troubleshooting questions. You will also promote products and services to new and existing customers to help them get the most value and enjoyment from their DISH TV experience.

What You'll Be Doing

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

What's In It For You

• Career Growth: Opportunity to promote two levels within your first year.
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program, and Tuition Reimbursement.
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month).
• This is a Full Time, Work-From-Home position with Company-provided equipment.

Requirements & Tech Stack

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection
• Fluent in English and Spanish
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings.
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity.
• Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire.

Provided Equipment

EchoStar will provide all initial equipment required to perform the role aside from home internet:

• EchoStar-provided PC Tower and power adapter.
• (2) two Monitors, with associated cabling.
• This equipment is leased and remains the property of EchoStar.
• Required Accessories will initially be provided with a 30-day limited warranty. After 30 days, you will be responsible for replacements.

Required Accessories

• USB Headset
• USB Keyboard
• USB Mouse
• USB Webcam
• Ethernet cable

Home Internet And Dedicated Home Office Workspace With

• Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps.
• Wired ethernet between modem and PC without the use of an adapter.
• Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported.
• All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law.

Compensation

• Base Pay: $15.00/Hour
• $.50/hr Language Differential
• Earn an additional $2/hr for shifts after 6 PM and on weekends.
• Full-time paid training.