FT Quality Assurance Associate

About the Role

Food Lion is seeking a Quality Assurance Associate to provide customers with a clean, safe, and inviting place to shop by maintaining standards in accordance with the standard practice manual. The role aims to minimize shrink through proper utilization of standard practice.

Key Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service.
• Be courteous and helpful to other associates.
• Sweep and clean floors on nights with no scheduled vendor services.
• Perform weekly cleaning of Produce, Market, and Deli Departments.
• Clean and organize the store mop room.
• Identify more efficient ways to perform job duties and seek to reduce costs and improve labor productivity.
• Follow QA daily check list and sanitation standards set by Food Lion.
• Follow current Standard Practices regarding cleanup of Hazardous Waste product.
• Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state, and federal regulations.
• Wear the Food Lion uniform complete with name badge, when on duty, with a neat and clean appearance while adhering to the Food Lion dress code.
• Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
• Perform all other duties as assigned.

Requirements & Tech Stack

• Ability to use computers and other communication systems.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, with frequent walking short distances.
• Ability to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.