Underwriter I
Arrowhead Programs
California, United StatesFresher1h agovia LinkedIn
About the Role
The Underwriter I is responsible for supporting Personal Property Underwriters, Underwriting staff, and all departments that interact with Underwriting. This role assists with the processing of New Business, Endorsements, Suspense, and Renewals.
Key Responsibilities
- Adhere to Arrowhead General Insurance Agency Service Standards.
- Serve as the first line of contact for customer questions and concerns via phone and correspondence.
- Professionally resolve customer complaints, referring complex issues to the appropriate contact.
- Maintain a positive market image of Arrowhead General Insurance Agency through professional and courteous customer service.
- Process new business underwriting, endorsements, and/or renewals.
- Interpret individual program guidelines regarding acceptability, rating, and procedures.
- Maintain minimum production and quality standards.
- Report rating and data errors, and agency trends regarding acceptability, to the Supervisor.
- Understand and adhere to carrier guidelines, including systems and processes.
- Request and obtain renewal information.
- Review, analyze, underwrite, and endorse renewals.
- Send Non-Renewal Notifications when applicable.
- Complete cancel/rewrite/effective date changes per carrier guidelines and company procedures.
- Review and process Broker of Record Letters in a timely manner.
- Meet deadlines set forth by supervisors/management.
- Meet phone login requirements.
- Successfully pass internal and carrier file audit reviews.
Requirements & Tech Stack
- Minimum one year in a customer service role.
- Computer navigating skills: proficient with Microsoft Word, Excel, and Outlook.
- Experience with Policy and Accounting systems, Internet Explorer, and vendor-specific computer programs.
- Strong Communications skills to correspond professionally with producers and resolve issues.
- Reasoning ability to solve practical problems.
- Organizational skills.
- Ability to prioritize tasks.
Qualifications
- Prior insurance experience in a support position is preferred.
- California P&C License is a plus, but not required.
- Completion of the Brown & Brown University School of Service Personal Lines Courses (Best Practice Skills, Customer Service Skills, and Business Skills).
- INS classes are a plus, but not required.
Pay Range
$23.00 - $26.00 Hourly