Patient Care Technician (PCT)

Key Responsibilities

• Patient Care Responsibilities:

• Responsible for taking patient history and obtaining vital signs.

• Perform necessary phlebotomy for collection of laboratory samples, if certified.

• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples.

• Perform point of care testing such as: strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels.

• Schedule and coordinate necessary records for ancillary care for patients.

• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG).

• Maintain confidentiality with all patient information (HIPAA).

• Ensures equipment is in working order.

• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed.

• Maintains examination rooms and stocks necessary medical supplies.

• Performs duties to ensure good patient flow.

• Accompanies the provider to the bedside.

• Performs tasks to improve provider efficiency during the course of a shift.

• Document the provider-dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies.

• Document patient medical history, physical examination findings, and procedures as performed by the provider.

• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient, and quality care with continued clinical and patient experience training.

• Reception Responsibilities:

• Explain to patients which insurances are accepted and those that are out of network, and be knowledgeable of all pricing.

• Greets patients and completes registration process in a timely manner.

• Answers and appropriately triages phone calls.

• Collects patient responsibility for visits.

• Printing, scanning, and faxing reports.

• Cleaning of the clinic before, during, and after shift.

• Occupational Medicine Responsibilities:

• Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards.

• Completes the following Occupational Medicine testing:

• Urine Drug Screens

• Breath Alcohol Testing

• Hair Collection Drug Screens

• DOT & Non-DOT Physicals

• Vision and Audio Testing

• Pulmonary Function Testing

• Audiograms

Requirements & Tech Stack

• Computer knowledge and skills, must be able to register patients on the computer in a timely manner; including use of Electronic Medical Records (EMR).
• Ability to apply written instructions and standardize work practices.
• Strong communication skills, including grammatical, spelling, and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Ability to identify equipment problems and correcting or notifying team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Capable of working well on a team.
• Friendly and customer service oriented.
• Ability to manage high call and patient volume.
• Ability to complete and maintain CPR certification.

Qualifications

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty.
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.

Education

• High School Diploma or GED required.

Preferred License Or Certification

• EMT Basic certification.
• Medical Assistant certification through one of the following programs:
• Clinical Medical Assistant (CCMA) - National Healthcare Association.
• Certified Medical Assistant (CMA) – American Association of Medical Technologists.
• Registered Medical Assistant (RMA) – American Medical Technologists.