Brand Representative

About the Role

• Bring the store experience to life.
• Engage customers with care.
• Represent the brand authentically.
• Help create a welcoming environment.
• Connect with customers, assist them in finding what they need, and maintain a well-presented store environment.

Key Responsibilities

• Customer Experience:
• Provide warm, welcoming, and attentive service.
• Anticipate customer needs.
• Initiate conversation in a comfortable and natural way.
• Offer product support and styling guidance across categories.
• Sales Floor Maintenance:
• Support product replenishment.
• Maintain a clean, organized, and visually consistent sales environment.
• Include folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations:
• Accurately and efficiently process purchases, returns, and exchanges.
• Ensure a friendly and positive checkout experience.
• Online Orders:
• Create a seamless omni-channel experience.
• Support Save the Sale orders.
• Fulfill In-Store Pick-Up.
• Package ship-from-store orders.