Customer Experience Support
J.B. Hunt Transport Services, Inc.
Lowell, ARFresher1h agovia LinkedIn
About the Role
Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.
Key Responsibilities
- Book loads and enter orders tendered from customers.
- Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
- Monitor freight in transit and customer location requests for appointments.
- Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.
Schedule
- Monday through Friday 7am to 4pm or 8am to 5pm.
Requirements & Tech Stack
- High School Diploma/GED
- Ability to communicate effectively
- Ability to multitask
- Ability to prioritize
- Ability to quickly learn new systems
- Keyboarding and typing
- Ability to meet or exceed customer needs and expectations and provide excellent service
- Ability to process information with high levels of accuracy
- Experience in Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics is preferred.
Qualifications
- High School Diploma/GED
- Less than 1 year of working experience.