Robot Assembly Technician, Reconditioning

About the Role

Whisker is redefining what it means to live with cats. This role will be onsite 5 days a week out of our Juneau, Wisconsin office.

Summary

The Robotic Assembly Technician plays a key role in maintaining production quality by troubleshooting and repairing rejected bases from the line. Duties include diagnosing faults in components (e.g., liners, DFIs, and cards), performing component-level repairs or replacements, and ensuring all units meet quality standards before re-entering production. After completing daily repair targets, the technician supports related operations such as the production lines.

Key Responsibilities

• Receives and evaluates parts that do not meet production quality standards
• Troubleshoots rejected bases (e.g., cards, liners, DFIs) to identify root causes and implement effective solutions
• Repairs and reworks components to ensure all products meet or exceed quality and performance standards
• Performs wiring and connector repairs on printed circuit boards (PCBs)
• Diagnoses and troubleshoots unit issues, including assessment of components and wiring
• Accurately documents all repairs and findings in Whisker Ops
• Collaborates with production, quality, and engineering teams to communicate issues and drive corrective actions
• Demonstrates flexibility by adapting to changing production priorities and workflows
• Rotates between multiple production lines (i.e., assembly work) and product types as needed
• Supports assembly line operations where and when required
• Manages material handling tasks, including breaking down Gaylords and moving products as necessary
• Maintains proper inventory levels of supplies in the Assembly Tech area
• Performs additional duties and responsibilities as assigned

Requirements & Tech Stack

• High school education or a two-year technical degree or equivalent work experience
• EXCELLENT attendance record
• 6 or more months of continuous employment with Whisker
• No written warning or above in the last 6 months
• Working experience in a manufacturing environment is preferred
• Ability to lift up to 45 lbs
• Able to follow directions, use hand and power tools
• Mechanical aptitude and good dexterity
• Positive attitude
• Efficient, organized, and detail-oriented
• Able to work in a fast-paced assembly environment
• Eager to learn different areas of the company
• Willingness to serve others to achieve team success
• Ability to provide coaching, direction, and feedback constructively
• Willingness to hold oneself and others accountable to standards and expectations
• Desire to learn, develop, and grow
• Able to keep cool under duress
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• High degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with team members and colleagues
• Comfortable with office pets (cats, dogs)

Nice to Have:

• Working experience as a Team Lead

Physical Demands and Work Environment

• Regularly required to stand and communicate
• Frequent use of hands for handling or sensing objects
• Standing, walking, and reaching with hands and arms
• Ability to lift and/or move up to 45 pounds, and occasionally up to 75 pounds
• Visual requirements include the ability to see up close, at a distance, peripherally, and in depth, as well as the ability to adjust focus
• Work environment may involve reasonable accommodations for individuals with disabilities

Benefits & Purrks

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education support
• On-site gym with Peloton
• Referral program