Field Service Tech, OKC

About the Role

Scientific Games is seeking Field Service Technicians to address customer needs related to lottery machine service, break-fix, installation, and preventative maintenance. The role involves resolving equipment and communication concerns, identifying customer care needs, and making service recommendations. You will be part of a customer service-focused team dedicated to revenue generation and customer success. The company emphasizes providing staff with the necessary tools and training to complete jobs effectively.

Key Responsibilities

• Provide an uncommon customer experience using technical skills.
• Communicate the value of services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve customer challenges, taking ownership of issues.

Requirements & Tech Stack

• An understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management requests and feedback.
• Proven self-starter with motivation and drive.
• Great organization and time management skills to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem-solving skills to determine cost-effective repairs/resolutions that minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and serviceability issues.
• Ability to lift, install, and move large self-service equipment (occasionally lift or move up to 50 pounds).
• Ability to climb ladders on occasion.
• Clean driving record (No more than 3 speeding tickets in the last 5 years).

Qualifications

• High school diploma or equivalency.
• Ability to lift and/or move up to 10 pounds frequently and up to 50 pounds occasionally.
• Pass background check.

Physical Requirements include sitting, standing, walking, bending, using hands, operating a computer, and specific vision abilities (close and distance vision, ability to adjust focus) for computer and business equipment. Use of approved Personal Protective Equipment may be mandatory in certain work environments.