Workers Compensation Claims Trainee

About the Role

Gallagher Bassett's INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience designed for recent college graduates. It provides real-world exposure, coaching, mentorship, and a clear career path in the insurance industry.

Program Highlights

• 6-months, paid, fully remote learning track
• Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience
• Fully remote (candidates must physically reside in states specified, though the role is remote)
• Interactive sessions, one-on-one mentorship, collaborative projects, exposure to diverse industries, clients, and knowledge material
• Fully paid licensing and advance education opportunities
• Career progression post-graduation into claims resolution manager roles and beyond

Key Details

• Starting salary: $60,000 USD (states outside of California)
• Start date: January 2027
• PTO blackout: No PTO requests can be supported for the first 8 weeks of the program.

How You'll Make An Impact

What will you do?

Over the 6-month program, you will be partnered with peers and Training Specialists to gain successful program completion. You will alternate between self-study modules, virtual classroom learning, guided training, and hands-on application. You will progressively increase your hands-on experience in claims management and client service under mentorship. The program is designed to offer consistent opportunities to develop knowledge, advance education via licensing studies, and gain confidence in commercial claims handling.

What can you expect?

• Participate in Structured Learning: Engage in instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
• Shadow Claims Experts: Observe experienced claims professionals to learn best practices in managing lost time (indemnity) workers’ compensation claims.
• Practice in a Simulated Environment ("Sandbox"): Apply learned concepts in a controlled, simulated claims environment to mimic real-world scenarios.
• Complete Program Milestones: Achieve key learning objectives and performance checkpoints to build technical knowledge and professional skills.
• Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships.
• Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3. Claim assignments will start at a supportive pace and gradually increase.
• Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision, applying training to benefit calculations, wage loss evaluations, and return-to-work considerations.
• Claims Analysis and Learning: Develop skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy and financial exposure.
• Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to injured employees; secure key details from medical providers and other stakeholders.
• Client Service Instructions & Carrier Guidelines: Learn to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations.
• Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.

Qualifications

Education

• Bachelor’s degree or 4-year degree from an accredited institution preferred.
• Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered.
• 3.5 or Higher GPA preferred
• Candidates possessing a GPA of 3.5 or higher will receive preferential treatment. Others will be considered.

Attributes

• Active listening skills
• Problem-solving mindset
• Adaptable to changes in procedures and technology
• Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)
• Strong verbal and written communication skills
• Strong time management and ability to multi-task
• Detail-oriented
• Curious, learning-focused mindset

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact