Lab Support Technician I (Phlebotomy)

About the Role

Mercy is seeking a dedicated Lab Support Technician I (Phlebotomy) to join our laboratory team. In this role, you will serve as an essential member of the provider care team, supporting laboratory operations through specimen collection, processing, reporting, data management, and customer service. The ideal candidate is detail-oriented, committed to quality patient care, and able to provide exceptional service to patients, providers, and coworkers while maintaining compliance with HIPAA regulations and laboratory policies.

Position Details

• Lab Support Technician I (Phlebotomy)
• Part-Time | Nights
• Schedule: 10:30 PM - 7:00 AM

Key Responsibilities

• Laboratory Support & Specimen Collection
• Perform safe, accurate, and professional collection of laboratory specimens.
• Ensure proper specimen identification, labeling, handling, transport, and referral for testing.
• Assist with specimen processing and report management within laboratory specialty areas.
• Maintain confidentiality in accordance with HIPAA requirements and laboratory policies.
• Resolve billing issues as assigned.
• Receive and distribute laboratory reports under the direction of laboratory leadership.
• Operational Excellence
• Demonstrate effective computer skills for electronic communication and data management.
• Organize, prioritize, and complete work within established turnaround times.
• Create and utilize work aids as needed.
• Communicate issues appropriately to stakeholders for resolution.
• Assist with inventory control and resource stewardship.
• Attend department, laboratory, and Mercy system meetings as required.
• Customer Service
• Deliver exceptional service consistent with Mercy Signature Service standards.
• Communicate professionally and effectively with patients, providers, coworkers, vendors, and the public.
• Participate in training and education of staff as requested.
• Quality & Compliance
• Demonstrate competency in assigned responsibilities according to CMS guidelines.
• Follow all established laboratory policies and procedures.
• Identify and participate in process improvement opportunities.
• Adhere to all safety regulations, including:
• Chemical Hygiene Plan
• Exposure Control Plan
• Bloodborne Pathogen Standards
• Workplace Excellence
• Support departmental staffing needs and operational goals.
• Foster teamwork and collaboration with patients, providers, and coworkers.
• Demonstrate initiative by assisting laboratory and support areas when needed.
• Participate in continuing education and professional development activities.

Qualifications

• Required
• High School Diploma or equivalent.
• Successful completion of probationary period.
• No active disciplinary actions or performance improvement plans.
• Ability to demonstrate competency through departmental training and completion of required checklists.
• Preferred
• College coursework in Chemistry, Biology, or other science-related fields.
• Previous clinical laboratory experience.
• Previous phlebotomy experience.

Continuing Education Requirements

• Complete a minimum of six (6) CEUs annually.
• Submit appropriate documentation, such as attendance certificates or sign-in records.
• Complete all mandatory education and training requirements on time.
• Participate in job-related educational opportunities approved by laboratory leadership.